We are Jacks & Rosem and we are the company that collects your personal data and controls it with our secure protocol and data controller.


We are committed to respecting your privacy and protecting the personal data you share with us and that we collect about you. This policy tells you about how we use the personal data we collect about you when you use our website and app.


We have set out below the personal data we may collect from you during your use of our website and Facebook page and how this is used by Jacks & Rosem-

  • Register your account with us.
  • Store your details so it is easier for you to login/order on your next visit.
  • Process and deliver any orders you place with us.
  • Check you are old enough to use our website.
  • Send you updates about our services (including updates to our terms and policies).
  • To register your membership of any loyalty scheme we operate from time to time.
  • To send our latest information and news to you by email and/or SMS (unless you tell us you do not want us to).
  • To ensure you receive all the latest news and information about our new product releases, offers, discounts and events.
  • To process your order and payment.
  • Deliver this to you and deal with any returns, refunds or customer services enquiries.
  • We may also use your email address and phone number to send you our latest news and information by email and/or SMS (unless you tell us that you do not want us to).
  • To analyse what products/offers we think you will like.
  • Suggest these to you via your account.
  • Display adverts to you when you are browsing third party websites and social media.
  • Send you information about these by email and/or SMS.
  • To deal with your comment/question and contact you about this, if necessary.
  • To enter you into the competition
  • With your consent, to send you details of our products, offers and events which we think will be of interest to you by email or SMS.
  • To enable you to store your preferences on your device (so you can, for example, save your login details and your preferred language)
  • Display adverts to you about our products and offers which we think you might like when you are browsing other sites
  • To analyse whether you enjoy reading the communications we send to you (by checking whether you have opened these or taken advantage of any of the offers in them)
  • To improve our website so it is easier to use for our customers.

We may also collect, use and share data relating to you which is not “Personal Data”, such as demographic data or details of your typical use of our website and Facebook page. You can’t be identified from this information. We will use this information, for example, to improve our website and Facebook page, tailor our marketing strategy and help us stock products we think you will like.


Children under the age of 14 should not use our website or Facebook page and/or make any purchases on our website or Facebook page and we may require you to verify your age when you register for an account with us.


We do not sell your personal data to any third parties. We may share your personal data with our carefully selected third party service providers who help us provide our services to you, including:

  • Our logistics/warehouse service provider.
  • Our couriers and similar delivery companies.
  • Our payment providers.
  • Our professional partners, including our marketing agencies and website hosts.
  • Our customer service providers.
  • Our analytics providers.
  • Our IT and technical service providers.

In certain circumstances we may also need to share your personal data with our legal advisers, bankers, auditors and insurers and our regulators, including HM Revenue & Customs and with any third parties to who we choose to sell or transfer any part of our business or assets.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third party service providers to use your personal data for their own purposes and only permit them to use your personal data for specified purposes and in accordance with our instructions.


If you have any questions about this policy or the personal data we collect about you, please contact us at

Alternatively you can write to us at our Facebook Page.


We may change this policy from time to time to reflect how we are processing your personal data so you should review this policy regularly. If we make any significant changes to the policy we will contact you to let you know.